Safety & Security

Rest assured that shopping online with Heybrook Music is 100% safe and secure.

We go to great lengths to provide the highest level of service in our industry and offer our customers security and confidence when shopping online with us.

All personal information collected by our servers is stored using 128 bit encryption and we utilise the industry-standard Secure Sockets Layer (SSL) technology to encrypt all the personal information including credit or debit card numbers, names and addresses. Credit card numbers are passed to the Barclays EPDQ payment gateway via SSL encryption and never seen by our staff, safeguarding you and us against fraud.

Verified by Visa

VbV enables card issuing banks to authenticate the identity of any cardholders enrolled in the service when making transactions over the Internet. VbV allows authentication of the cardholder at the time of purchase and consequently reduces the risk of fraud thus protecting all parties involved in the online transaction.

MasterCard SecureCode™

MasterCard, along with your card issuing bank, is concerned about the online security of its cardholders. MasterCard SecureCode™ enhances your current MasterCard card with a secret code to protect against unauthorized use of your card when you shop online at participating merchants.

Dedicated MIA members

The Music Industries Association is a UK trade association, the only one servicing and representing the interests of all UK businesses selling musical instruments and associated products. Manufacturers, importers, publishers, retailers and supporting businesses (i.e. music media) all come within our scope. Together we undertake activities to stimulate our market and make the industry's views and needs known and appreciated in Whitehall, Westminster and Brussels. All activities are focused towards one mission: "CREATING AND ENCOURAGING MUSIC MAKING" The MIA is recognised by the UK Government as being the "lead body" for our industry. This means we are consulted by the Department of Trade and Industry before legislation, which might impact on the businesses of our members, is enacted. MIA represents its members' views to government as being "The Voice" of our sector and influences the business climate in which we all work.

More reasons to buy from Heybrook Music

Heybrook Music has over 25 years experience selling guitars and amplifiers. You can depend on us for expert advice. We guarantee the lowest prices in Europe. However, if you find a more competitive price from another UK or European authorised retailer *within 7 days of purchase, we will refund the difference.